Senior Manager

Title:

Department:

About NoBroker

NoBroker is Indias leading PropTech Unicorn with a technology-led business model that eliminates brokerage in property transactions. With 30M+ users, NoBroker enables end-to-end support for property buying, selling, legal due-diligence, investment advisory, and registration services.

Role Overview

No selling of legal packages involved.

Key Responsibilities

Field Sales Leadership

• Lead, monitor, and support a team of Field Sales Executives/Advisor
• Drive daily field activity, customer meetings, and closure efficiency
• Manage target achievement through strong funnel management
• Conduct field audits, training, shadowing and performance reviews
  

Customer & Transaction Support

• Guide customers during property visits, negotiation, and final closure
• Ensure accurate verification and handling of property documents
• Help the team explain documentation requirements to customers
• Support in coordinating with internal legal teams and registration teams
  

Legal Documentation Understanding

• Ability to understand and review basic property documents including:
  
• Sale Deed / Mother Deed
  
• Encumbrance Certificate (EC)
  
• Khata / 7-12 / RTC
  
• Tax receipts, NOC, RERA approvals
  
• Land records & layout approvals
  
• Verify completeness of documents received from customers
• Ensure all mandatory documents are collected before closure
  

Process & Quality Control

• Monitor TAT for document submission and closure process
• Ensure compliance and accuracy in document handling
• Support escalations related to property documentation
• Improve customer experience through process excellence
  

Cross-Functional Collaboration

• Work with Legal, Documentation, and Registration teams
• Align with Marketing/Inside Sales to improve lead flow
• Provide market insights to Product & Ops teams
  

Required Skills

• Minimum 5 years of experience in Field Sales / Real Estate Sales
• Minimum 2 years of team handling experience
• Good knowledge of property documentation process
• Strong customer handling & negotiation skills
• Ability to simplify legal/documentation requirements for customers
• Stakeholder collaboration across internal teams
  

Education

• Graduate in any discipline
• Preferred: Exposure to Real Estate documentation, RERA certification
  

Key KPIs

• Monthly closures through Field Sales
• Team productivity & funnel metrics
• Customer satisfaction (CSAT/NPS)
• Accuracy of documents collected
• Field activity & visit-to-closure ratio
• TAT for closure process