Senior Manager, Go Live

• Customer Success Implementation:

  You will have to provide technical solutions to customer challenges and lead complex implementations involving Avalara products, including ERP, POS, and eCommerce platforms.

• Leadership Best Practices:

  You will guide customers through best practices, fostering a culture of excellence and zero defects.

• Cross-Functional Collaboration:

  You will have to work with Product Management, Sales, and Customer Success to streamline onboarding and develop implementation strategies.

• Technical Oversight:

  You will assist with testing plans, technical architecture reviews, and ERP integration to meet GoLive requirements.

• Continuous Improvement:

  You will support internal initiatives to drive Avalaras mission forward.

Skills Qualifications:

• You should have experience in managing tech-based product implementations focused on customer satisfaction and profitability.
• You should have strong technical and analytical skills, including code review and adherence to standards.
• You should have experience in accounting, tax processes, and ERP/eCommerce solutions.
• You should have strong leadership and problem-solving skills.
• You should possess an ability to manage multiple priorities in a fast-paced environment.
• Flexibility to work night shifts on a rotational basis.

What You ll Need to be Successful

• Education-
  BE, MCA, MCS, Graduate with 10+ years of experience.
• Strong knowledge of ERPs, Web Services, and APIs
• Experience with IIS (Internet Information Services) for webserver connections and configurations
• Experience with application/ERP configuration
• Familiar with automating GL processes using UI Path
• Experience with applications like FinancialForce, Gong, and other related technologies

Good-to-Have:

• Strong understanding of accounting and tax processes
• SaaS implementation experience
• Knowledge of Sales and Use Tax, including VAT and GST
• Hands-on experience with source control (GitHub), JIRA (bug tracking), Salesforce, Gainsight
• Ability to install and configure ERPs
• Experience with multiple ERP and e-commerce solutions, especially in sales order/invoicing processes