Senior Manager GES Incubation Services

Title:

You will be responsible for building structure around transitions, driving stakeholder engagement, and ensuring new services are not only landed well but set-up for success. The ideal candidate brings a solid stakeholder management, problem-solving mindset, exceptional coordination skills, and a passion for continuous improvement.

Key Responsibilities:

• Lead end-to-end service transitions from global stakeholder teams to Shared Services, ensuring smooth handovers through effective planning, knowledge transfer, and stakeholder collaboration.

• Partner with business leaders to define value levers-cost savings, efficiency, quality, and scalability-and develop business cases, capability roadmaps, and Proofs of Concept (POCs) that align strategy with execution.

• Act as the single point of contact throughout transition phases, overseeing timelines, resource needs, KPIs, and operational stabilization post-transition.

• Drive continuous improvement by capturing lessons learned, standardizing best practices, and updating the Incubation Playbook to strengthen future transitions.

• Collaborate with global leaders, enabling functions, and delivery teams to resolve issues, refine workflows, support audits and compliance, and enhance overall service performance.

• Identify opportunities for automation, process simplification, and scalability to deliver sustainable value and optimize Shared Services operations.

We Bring:

• Leads end-to-end service transitions from global stakeholder teams to Shared Services, delivering value through cost efficiency, quality, scalability, and process optimization.
• Develops business cases, capability roadmaps, and Proofs of Concept (POCs) to align strategic objectives with execution plans.
• Acts as the single point of contact for transition management, overseeing planning, knowledge transfer, KPI tracking, and smooth operational handovers.
• Collaborate with global leaders and delivery teams to resolve issues, refine workflows, and drive operational excellence.
• Champions continuous improvement by standardizing best practices, enabling automation, maintaining the Incubation Playbook, and embedding lessons learned into future transitions.
  

You Bring:

• Bachelor's degree (Business, Operations, or IT preferred)
• Minimum 10 years of Experience in Shared Services, Transition Management or Operations Enablement
• Proven track record in project management, stakeholder engagement, and cross-functional execution
• Experience in building new teams, setting up governance, and stabilizing operations post-transition
• Understanding of knowledge management, change management, and basic process improvement tools (Lean, RCA, etc.)
• Strong written and verbal communication skills with the ability to influence without authority
• Comfortable with ambiguity and proactive in resolving blockers

The application processes:

Nisha Tiwari, Talent Acquisition ([HIDDEN TEXT])

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work - and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. We welcome candida tes from all backgrounds - no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we're here to help - just let us know what you need, and we'll do everything we can to make it work.

Agency statement:

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.