Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of
Senior Manager Delivery Quality and Consistency
Business: Deputy Group COO
Principal Responsibilities
Delivery Quality and Consistency team
- Develop, implement and maintain the QA framework for operational resilience, defining the scope, deliverables and ways of working of the team, ensuring alignment with relevant HSBC group frameworks.
- Conduct global periodic reviews of operational resilience processes, policies and practices to ensure consistency across the Bank, effectiveness, and identify opportunities for improvement.
- Document and socialise outcomes of the reviews and agree specific actions with key stakeholders based on the findings. These recommendations may pertain to specific central operational resilience frameworks, procedures and operating instructions or how these have been interpreted and applied within the business lines and Group Infrastructure teams; identify clear owners (e.g., across the entities, within the operational resilience function, or across the business) to ensure actions are addressed.
- Support and track remediation of actions from QA gaps identified to ensure consistent application of operational resilience standards.
- Identify opportunities to uplift standards for consistency and work with Infrastructure and Embedding team to implement these.
- Perform QA reviews on operational resilience testing, identifying gaps and recommending enhancements.
- Work with Infrastructure and Embedding team to uplift training and communications, as required, to address findings from QA reviews and prevent reoccurrence in the future.
Requirements
- Project management: Ability to plan, execute and monitor projects with effective status reporting and RAID management; Understanding of HSBC Change Framework preferable
- Process mapping: Understand the requirements to map, model and document end to end business processes.
- Operational Resilience: High level understanding of operational resilience regulatory requirements, the broader landscape, and the challenges for firms with a global footprint.
- Process improvement – Ability to identify and communicate process improvement and business optimisation opportunities.
- Communication and influence – Strong verbal and written communications skills; ability to communicate clearly and concisely present information in a manner appropriate to the audience.
- Stakeholder management and collaboration: Ability to work in multi-disciplinary teams and transcend organization boundaries to achieve resilience outcomes.
- Problem solving: Creative and pragmatic approach to identifying issues and implementing effective solutions
- Self-starter: Self-starting, with strong intellectual curiosity that drives a proactive continuous improvement mindset.
- Attention to detail: High quality deliverables that meet/achieve expectations, with no/ few errors
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
- Issued By HSBC Electronic Data Processing (India) Private LTD***
