Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
Delhivery
>
Senior Manager- Dark Store Operations (Bangalore)

Senior Manager- Dark Store Operations (Bangalore)

Delhivery

4 - 8 years

10 - 15 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

dark store store operations store merchandising dark store operations store setup store management store planning

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Rider Management & Onboarding:

Recruit, onboard, and train delivery riders
Maintain an updated database of active riders and their documentation

Shift & Roster Planning:

Plan and manage rider shifts to ensure adequate coverage based on order volume forecasts.
Manage attendance, time-tracking, and shift compliance.

Performance Monitoring:

Monitor key delivery metrics On-Time Delivery (OTD), delivery turnaround time, cancellations, and customer feedback.
Identify low-performing riders and provide coaching or escalate as needed.

Operational Efficiency:

Coordinate with dark store staff and dispatchers to ensure timely rider handoffs.
Optimize rider routes and batch orders when possible for maximum efficiency.

Issue Resolution:

Act as the first point of contact for rider escalations, accidents, or delivery failures.
Collaborate with support teams to resolve payment, attendance, and rider app-related issues.

Compliance & Safety:

Ensure all riders follow safety protocols, grooming standards, and compliance guidelines.
Conduct periodic audits of rider behavior and delivery SOP adherence.

Vendor Coordination:

Liaise with third-party logistics partners (3PLs), if applicable, for capacity planning and quality control.

Qualifications:

Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred.
1–3 years of experience in last-mile logistics, preferably in quick commerce or e-grocery operations.
Hands-on experience with fleet or rider management platforms is a plus.
Basic knowledge of delivery operations and KPIs.

More Jobs at Delhivery

Vendor Development Associate- Bangalore

Bengaluru

3 - 8 yrs

INR 3 - 6 Lacs

Associate/ Senior Associate - Retail Sales

Ahmedabad

2 - 7 yrs

INR 5 - 7 Lacs

Delivery Boy

Harohalli, Karnataka

Experience: Not specified

INR 0 - 0 Lacs

React Native Developer (Bangalore)

Bengaluru

1 - 4 yrs

INR 15 - 25 Lacs

Team Lead - Python (Gurgaon)

Gurugram

5 - 10 yrs

INR 35 - 40 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.