Senior Manager Customer Care

You will be joining SNG India, India's Leading Healthcare Infrastructure Solutions Group, with a prestigious history dating back to 1953. With a rich portfolio of over 3000 hospitals and 750 healthcare projects completed recently, SNG stands out with its partnerships with globally renowned healthcare technology providers. Specializing in Pneumatic Tube Systems, Medical Gas Pipeline Systems, and Patient Care Solutions, SNG is at the forefront of innovative healthcare solutions. As a full-time Customer Service role based in New Delhi, your primary responsibility will be to ensure customer satisfaction by managing customer interactions, providing exceptional support, and maintaining effective communication with clients. Your role will require you to leverage your analytical skills to identify trends and areas for improvement, contributing to the overall enhancement of customer experience. To excel in this position, you should possess a strong foundation in Customer Satisfaction, Customer Service Management, and Customer Support. Your ability to analyze data, coupled with excellent communication skills, will be pivotal in addressing customer inquiries and resolving issues promptly and effectively. Previous experience in customer service or a related field will be advantageous, along with a demonstrated track record of problem-solving and a Bachelor's degree in a relevant field. Join us at SNG India and play a key role in elevating customer satisfaction and driving excellence in healthcare infrastructure solutions.,