Senior Manager - Commercial Operations

Role & responsibilities Revenue Management: Develop and implement strategies to meet or exceed service revenue targets for AMC, CMC, spares, spot visits, PM kits, QC kits, and consumables. Analyze market trends and customer needs to identify new revenue opportunities and enhance existing service offerings. Commercial Operations: Oversee all back-office operations related to commercial activities, including invoicing, payment processing, and collection. Streamline processes to improve efficiency and accuracy in billing and collections. Ensure compliance with regulatory requirements and company policies. Cross-Functional Collaboration: Work closely with sales, marketing, finance, and technical teams to drive service revenue growth. Provide support and guidance to the sales team on service-related offerings and pricing strategies. Performance Monitoring: Establish key performance indicators (KPIs) to track service revenue performance and operational efficiency. Prepare regular reports for senior management on revenue performance and operational metrics. Team Leadership: Lead, mentor, and develop the commercial operations team, fostering a culture of excellence and continuous improvement. Conduct regular training sessions to ensure team members are knowledgeable about services and processes. Preferred candidate profile Bachelors degree (MBA preferred) Proven experience in commercial operations management within the in-vitro diagnostics or healthcare industry. Strong understanding of service revenue models and operational processes. Excellent analytical and problem-solving skills. Exceptional communication and interpersonal skills, with the ability to work collaboratively across departments. Proficiency in CRM and ERP systems, as well as Microsoft Office Suite.