Senior Manager- Business Process Optimization

As a Senior Manager - Business Process Optimization (BPO) at University of the People, you will play a crucial role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. You will lead the development and implementation of business process optimization strategies to enhance efficiency, reduce costs, and improve overall performance. Your key responsibilities will include: - Leading the development and implementation of business process optimization strategies. - Collaborating with senior management to align process improvement initiatives with strategic goals. - Communicating the benefits and impacts of process improvements across the organization. - Overseeing the analysis of current business processes to identify inefficiencies and opportunities for improvement. - Implementing process mapping, data analysis, and workflow automation to enhance productivity. - Managing multiple process optimization projects from inception to completion. - Coordinating with cross-functional teams to ensure successful execution and integration of optimized processes. - Working closely with department heads and key stakeholders to understand their needs and challenges. - Establishing metrics and key performance indicators (KPIs) to measure the success of process optimization efforts. - Leading continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM. - Providing guidance and support to team members on best practices for process optimization. - Identifying and recommending technological solutions to automate and streamline business processes. - Ensuring all process improvements comply with relevant regulations and industry standards. To qualify for this role, you should have: - 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position. - Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM. - Proven experience in leading and managing process optimization projects and cross-functional teams. - Exceptional communication and interpersonal skills to engage stakeholders at all levels. - Excellent analytical and problem-solving skills with a focus on data-driven decision-making. - Proficiency in process mapping, data analysis, and project management software. - Ability to work in a fast-paced environment and manage multiple processes simultaneously. - A bachelor's degree in business administration, Operations Management, Industrial Engineering, or a related field. - Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must. Join us at University of the People, a pioneering online university that believes in transforming lives through education. If you are a self-starter with a passion for innovation and process optimization, we look forward to receiving your application.,