Senior Manager / Associate Director - MICC - Pharmacovigilance

Cliniminds

6 - 10 years

25 - 35 Lacs

noida

Posted:8 hours ago| Platform:

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Skills Required

medical information call centre micc voice process call center operations drugs safety pharmacovigilance voice support international voice process international bpo

Work Mode

Remote

Job Type

Full Time

Job Description

CLINIMINDS IS RECRUITING FOR LEADING US BASED PHARMACOVIGIALNCE COMPANY

Role & responsibilities

Respond to inquiries and complaints
from HCPs, pharmacies, distributors, consumers, and Sales Representatives. Investigate, document, and ensure accurate responses on the appropriate forms/databases.
Determine if inquiries
require further investigation, triaging complaints or adverse events according to
Drug Safety
and
Quality Assurance Protocols
.
Manage client expectations
to ensure satisfaction and meet or exceed deliverables.
Assist in process-related and administrative work
, including maintaining compliance for client-specific documents and folders.
Act as the
primary contact point
for project-related matters, both for the client and internally.
Escalation management
Respond to internal, client, or third-party escalations effectively.
Assist with billing reconciliation
and
monthly reports
.
Update and create standard response letters
and FAQs to ensure all information is accurate and up to date.

Preferred candidate profile

Minimum 6 years
of experience in Medical Information (MICC).
Strong expertise in
Pharmacovigilance
Candidate should be able to work in night shift (US morning shift)
Experience in managing
medical information operations
and leading teams
English and French language proficiency
(both written and spoken) is
mandatory
Healthcare professional background (e.g., Pharmacist, Doctor, or similar)

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