Senior Learning & Development Specialist, CSS HR

Job Description

1. Instructional Design (30%) Design and develop engaging and effective training materials, including e-learning modules, instructor-led training content, job aids, and assessments. Collaborate with subject matter experts (SMEs) to ensure training content aligns with organizational goals and meets the needs of the target audience. Utilize instructional design principles and learning theories to create content that enhances learner engagement and retention. Continuously evaluate and update existing training materials to ensure they remain current and effective. 2.Global Training Facilitation (50%) Deliver leadership training programs to diverse, global audiences, ensuring content is accessible and relevant to participants from different cultural backgrounds. Facilitate virtual and in-person training sessions, workshops, and seminars for employees at various levels of the organization. Assess participant engagement and learning outcomes, adjusting facilitation techniques as needed to maximize impact. Act as a subject matter expert in leadership development, providing guidance and coaching to participants during and after training sessions. 3. Learning Operations Management (20%) Oversee the operational aspects of L&D programs, including scheduling, coordination, and logistics. Submit monthly reports on training activities, including metrics on participation, feedback, and learning outcomes. Manage learner queries, providing timely and effective resolutions to ensure a positive learning experience. Collaborate with the L&D team to streamline processes and improve the efficiency of learning operations. Experience: 7-10 years of experience in Learning & Development, with a strong focus on instructional design and training facilitation. Skills: Certification in instructional design, training facilitation, or related areas. Experience in managing learning operations in a corporate environment. Familiarity with adult learning principles and the latest trends in L&D. Qualification: Bachelor s degree in Human Resources, Education, Instructional Design, or a related field. A Master s degree is a plus. Proven track record in designing and delivering leadership development programs. Experience working in a global environment, with the ability to adapt content and delivery to different cultures and languages. Excellent communication, presentation, and facilitation skills. Strong project management and organizational skills, with the ability to manage multiple tasks and deadlines. Proficiency in e-learning development tools (e.g., Articulate, Captivate) and learning management systems (LMS). Ability to analyze data and generate insights to improve training effectiveness.