Senior lead- Cluster manager(Kasargod,Thiruvalla)

Job Description

Roles & Responsibilities: 1. Decision Making Blocking pincodes in choked hubs in coordination with Ops team, Hub Incharge & Central Team Managing peak volume and ensuring to achieve on time delivery of shipments Coordinate & analyze the hub capacity to allocate volume to hubs Deciding hub locations as per geography knowledge to setup new hubs Supporting hub incharges in Clearance of pendency shipments 2. People & Manpower Management Ensure 100% attendance of TLs & Rider Partners in hub Planning for adhoc manpower of riders through 3PL/Vendors/ Kirana or TLs with HIs Connecting with the HIs regarding improvement of their performance Providing Career progression for the Team Leaders & Hub Incharges Maintaining relationship with the clients & vendors to ensure smooth operations 3. Infrastructure Management Ensure that all the hub infrastructures are proper & accurate, in coordination with the Hub Incharge & Procurement team (during new hub opening) Ensuring availability of infrastructure & inventory 4. Data Interpretation Ensure that the dashboard is viewed & analyzed Decisions to be taken upon data interpretation & analysis 5. Performance Management Ensuring smooth functioning of hubs Performance management of the hubs in BIC Providing feedback & guidance for improving hub performance Conducting training sessions, mentoring and updating new processes across the hubs Engaging the teams with regular hub visits & audits 6. Franchise Management Ensuring BIC performance of Franchise hubs and guiding franchisees for improving operations & performance Proactively assessing, clarifying and validating the needs of franchise Identification of new Franchise Partners to onboarding and training Coordinating with internal stakeholders i.e. BD, Operations & Finance Team for solving queries of Franchise and improve performance Follow up with Franchise for on time COD closure Identification of Fraud activity and taking action Onboarding other Delivery Channel - Kirana/3PL Vendor Real Time solve of queries like Billing, call out , Night Incentive,