Senior / Lead Business Analyst Pega Smart Dispute

As a highly experienced Pega Senior/Lead Business Analyst with a background in Smart Dispute (Visa/MasterCard dispute workflows), you will play a crucial role in ensuring successful delivery of Pega-based solutions in the banking and financial services domain. Your responsibilities will include: - Leading requirements gathering, analysis, and documentation for Pega Smart Dispute projects. - Collaborating with business stakeholders, SMEs, and technology teams to translate business needs into functional specifications. - Defining and refining user stories, use cases, and acceptance criteria. - Facilitating grooming sessions and ensuring story elaboration in alignment with Agile/Scrum methodology. - Providing domain and functional advisory on Visa and MasterCard dispute processing rules and regulations. - Participating in UAT planning, execution support, and defect triaging. - Ensuring all solutions align with regulatory and compliance requirements. - Acting as a liaison between business teams and technical delivery teams across the SDLC. Your skills and experience should include: - 8+ years of experience as a Business Analyst, with at least 4 years in Pega platforms. - Hands-on experience in Pega Smart Dispute for Issuers or Acquirers. - Strong understanding of Visa and MasterCard dispute workflows, chargeback lifecycle, and dispute resolution processes. - Experience in Agile/Scrum methodology and writing effective user stories. - Excellent documentation skills using tools like Confluence, JIRA, Visio, etc. - Strong communication, stakeholder management, and problem-solving skills. - Experience in conducting workshops, backlog refinement, and functional walkthroughs. Preferred qualifications include: - Pega Certified Business Architect (PCBA) or equivalent. - Experience working in a banking or financial services environment. - Familiarity with regulatory and compliance requirements for dispute handling (e.g., Reg E, Reg Z). If you are interested, please share your profile to sasi@adaps.com for a quick chat.,