Collaborate with management, mentors, quality analysts, and subject matter experts to identify training needs
Design training based on the identified needs
Plan appropriate training sessions, and support/engineering Transfer of Information (TOI)
Create, conduct, and maintain onboarding plans for new hires
Prepare training materials in various formats such as videos, presentations, and documents
Conduct skill ratings for employees to identify knowledge gaps and training needs
Maintain support training infrastructure, including training content and labs

Be Prepared What You Bring

4+ years of remote technical support, systems administration, and network administration background desirable
Solid knowledge of TCP/IP and networking protocols
Solid knowledge of DNS, DHCP, and other product-related protocols and technology
Excellent verbal and written communication skills
Understanding of one or more operating systems such as Microsoft or Linux is desirable
Working knowledge of L2 and L3 devices
Solid customer service skills
Outstanding analytical and organizational ability
Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment
Bachelor s degree or relevant experience is required

Be Successful Your Path

First 90 Days:

Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

Work with your team to coordinate training developments

Coordinate TOI delivery from cross-functional departments

One Year:

Identify the skill gaps among engineers and develop training modules

Be involved in mentoring engineers who are starting to work on customer tickets

Become proficient in product knowledge to deliver customer/partner training if needed

Perform regular reviews of onboarding curriculum and make necessary modifications

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