Senior Knowledge Transfer Specialist

As a Senior Knowledge Transfer Specialist at Infoblox, you will play a crucial role in our Support Operations team in Trivandrum, reporting to the manager of Technical Support. Your primary responsibility will be providing technical assistance to Infoblox customers through various channels like phone, email, and web. You will be tasked with diagnosing and analyzing problems, as well as providing effective workarounds to ensure a seamless customer experience. Your role will involve collaborating with management, mentors, quality analysts, and subject matter experts to identify training needs and design appropriate training programs. You will be responsible for creating and conducting training sessions, onboarding plans for new hires, and preparing training materials in diverse formats such as videos, presentations, and documents. Additionally, you will conduct skill ratings for employees, maintain support training infrastructure, and ensure that training content and labs are up to date. To excel in this role, you should ideally have a minimum of 4 years of experience in remote technical support, systems administration, or network administration. A solid understanding of TCP/IP and networking protocols, as well as knowledge of DNS, DHCP, and other related technologies, is crucial. Excellent communication skills, both verbal and written, are essential, along with proficiency in operating systems like Microsoft or Linux. Additionally, strong customer service skills, analytical prowess, organizational abilities, and the capacity to work effectively in a fast-paced environment are highly valued. In your first 90 days, you will immerse yourself in our culture, connect with mentors, and familiarize yourself with the systems and stakeholders integral to your role. Over the first six months, you will collaborate with your team to develop training initiatives and facilitate the Transfer of Information (TOI) from various departments. After a year, you will be expected to identify skill gaps among engineers, develop training modules, mentor new engineers, and enhance your product knowledge to deliver customer/partner training when required. At Infoblox, we prioritize inclusion, rewarding bold ideas, curiosity, and creativity that drive us forward. Continuous learning is encouraged, and every voice is valued in our community. We offer a range of benefits to support your growth and well-being, including comprehensive health coverage, generous PTO, flexible work options, learning opportunities, career-mobility programs, leadership workshops, and a variety of employee resource groups. Our modern offices feature amenities like EV charging, healthy snacks, hackathons, game nights, and culture celebrations, fostering a collaborative and engaging work environment. Are you ready to make a difference and thrive in a dynamic and supportive workplace like Infoblox Join us and be part of a team that values your contributions and empowers you to reach your full potential.,