3 L3 Devices Jobs

As a Senior Knowledge Transfer Specialist at Infoblox, you will play a crucial role in our Support Operations team in Trivandrum, reporting to the manager of Technical Support. Your primary responsibility will be providing technical assistance to Infoblox customers through various channels like phone, email, and web. You will be tasked with diagnosing and analyzing problems, as well as providing effective workarounds to ensure a seamless customer experience. Your role will involve collaborating with management, mentors, quality analysts, and subject matter experts to identify training needs and design appropriate training programs. You will be responsible for creating and conducting training sessions, onboarding plans for new hires, and preparing training materials in diverse formats such as videos, presentations, and documents. Additionally, you will conduct skill ratings for employees, maintain support training infrastructure, and ensure that training content and labs are up to date. To excel in this role, you should ideally have a minimum of 4 years of experience in remote technical support, systems administration, or network administration. A solid understanding of TCP/IP and networking protocols, as well as knowledge of DNS, DHCP, and other related technologies, is crucial. Excellent communication skills, both verbal and written, are essential, along with proficiency in operating systems like Microsoft or Linux. Additionally, strong customer service skills, analytical prowess, organizational abilities, and the capacity to work effectively in a fast-paced environment are highly valued. In your first 90 days, you will immerse yourself in our culture, connect with mentors, and familiarize yourself with the systems and stakeholders integral to your role. Over the first six months, you will collaborate with your team to develop training initiatives and facilitate the Transfer of Information (TOI) from various departments. After a year, you will be expected to identify skill gaps among engineers, develop training modules, mentor new engineers, and enhance your product knowledge to deliver customer/partner training when required. At Infoblox, we prioritize inclusion, rewarding bold ideas, curiosity, and creativity that drive us forward. Continuous learning is encouraged, and every voice is valued in our community. We offer a range of benefits to support your growth and well-being, including comprehensive health coverage, generous PTO, flexible work options, learning opportunities, career-mobility programs, leadership workshops, and a variety of employee resource groups. Our modern offices feature amenities like EV charging, healthy snacks, hackathons, game nights, and culture celebrations, fostering a collaborative and engaging work environment. Are you ready to make a difference and thrive in a dynamic and supportive workplace like Infoblox Join us and be part of a team that values your contributions and empowers you to reach your full potential.,

At Infoblox, every breakthrough begins with a bold what if. What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold what if can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running, and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you Become the force that turns every what if into what's next. In a world where you can be anything, Be Infoblox. We have an opportunity for an Enterprise Technical Support Engineer to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this pivotal role, you will provide technical assistance to our customers. This involves responding to customer inquiries via phone, email, and web, diagnosing and analyzing problems, and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. **What You'll Do:** - Provide remote technical support for our customers and partners - Own customer issues and see problems through to resolution - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues - Provide prompt and accurate feedback to customers - Document knowledge in the form of knowledge-based tech notes and articles - Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair - Use your intuition and innovation to provide solutions and workarounds for customers - Install and configure Infoblox products and third-party software for support lab testing purposes - Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities **What You Bring:** - At least one year of experience in remote technical support or systems administration; network administration background desirable - Solid knowledge in TCP/IP and networking protocols - Ability and desire to learn DNS, DHCP, and other product-related protocols and technology - Excellent verbal and written communication skills - Understanding of one or more operating systems such as Microsoft or Linux desirable - Working knowledge of L2, L3 devices - Solid customer service skills - Outstanding analytical and organizational ability - Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment - Bachelor's degree or relevant experience is required **Your Path:** **First 90 Days:** - Perform in shift roles like bullpen, standby, and weekend shifts **Six Months:** - Work with Engineering to resolve customer issues - Handle outage calls **One Year:** - Handle all product-related issues - Deliver TOI on existing and new features - Work on becoming a features expert Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here. **Benefits That Help You Grow, Thrive, Belong:** - Comprehensive health coverage, generous PTO, and flexible work options - Learning opportunities, career-mobility programs, and leadership workshops - Sixteen paid volunteer hours each year, global employee resource groups, and a No Jerks policy that keeps collaboration healthy - Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations - Charitable Giving Program supported by Company Match Ready to Be the Difference ,

At Infoblox, every breakthrough begins with a bold what if. What if your ideas could ignite global innovation What if your curiosity could redefine the future We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold what if can take the world, your community, and your career. Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you Become the force that turns every what if into what's next. Senior Enterprise Technical Support Engineer We have an opportunity for a Senior Enterprise Technical Support Engineer to join our Support Operations team in Trivandrum, reporting to the manager of Technical Support. In this pivotal role, you will be responsible for providing technical assistance to Infoblox customers. This involves responding to customer inquiries via phone, email, and web; diagnosing and analyzing problems; and providing workarounds for customers. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience. Be a Contributor - Provide remote technical support for Infoblox customers and partners - Take ownership of customer issues and see problems through to resolution - Research, diagnose, troubleshoot, and identify solutions to resolve customer issues - Provide prompt and accurate feedback to customers - Document knowledge in the form of knowledge-based tech notes and articles - Recommend new and existing solutions, which involve enhancing application and systems functionality, features, and defect repair - Use your intuition and innovation to provide solutions and workarounds for customers - Install and configure Infoblox products and third-party software for support lab testing purposes - Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities Be Prepared - 18+ months remote technical support, systems administration, and network administration background desirable - Solid knowledge in TCP/IP and networking protocols - Solid knowledge in DNS, DHCP, and other product-related protocols and technology - Excellent verbal and written communication skills - Understanding of one or more operating systems (Microsoft/Linux) desirable - Working knowledge of L2, L3 devices - Strong customer service skills - Outstanding analytical and organizational ability - Self-starter and a good team player with the ability to multi-task in a high-pressure, fast-paced, fast-growth environment - Bachelor's degree or relevant experience is required Be Successful: Your Path First 90 Days: Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work. Six Months: Deliver a signature win: ship a feature, close a marquee deal, launch a campaign, or roll out a game-changing process. One Year: Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas. Belong Your Community Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here. Be Rewarded: Benefits That Help You Grow, Thrive, Belong - Comprehensive health coverage, generous PTO, and flexible work options - Learning opportunities, career-mobility programs, and leadership workshops - Sixteen paid volunteer hours each year, global employee resource groups, and a No Jerks policy that keeps collaboration healthy - Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations - Charitable Giving Program supported by Company Match Ready to Be the Difference Hybrid: #LI-Hybrid #LI-ST1,