Senior IT Support & Systems Administrator

You will be joining CosmoTrace, a global consulting and technology company specializing in pharmaceutical serialization, traceability, and compliance solutions. As an IT Support & Systems Administrator based in Hyderabad, you will be responsible for maintaining the IT infrastructure, ensuring secure and seamless system performance, and supporting global operations. Key Responsibilities: - Manage and resolve IT support tickets promptly, covering hardware, software, and network issues across Windows and Mac environments. - Provide installation, troubleshooting, and maintenance support for Windows 10/11 and basic Mac OS configurations. - Administer and secure endpoints using Microsoft Endpoint Manager (Intune) to ensure compliance with organizational security policies. - Perform routine patching, updates, and vulnerability assessments to maintain a secure and compliant IT environment. - Support configuration, provisioning, and monitoring of user devices and accounts. - Collaborate with internal teams to optimize system performance, security, and user experience. - Document technical processes, configurations, and troubleshooting steps for knowledge sharing. - Stay current with new tools, emerging technologies, and best practices in IT infrastructure and endpoint management. Required Skills & Qualifications: - Strong understanding of Windows OS (10/11) and basic working knowledge of Mac OS. - Proven troubleshooting and problem-solving skills. - Experience with Microsoft Endpoint Management (Intune) or similar endpoint administration platforms. - Familiarity with networking fundamentals, VPNs, and IT security best practices. - Excellent written and verbal communication skills. - Ability to manage time effectively and work well independently or as part of a team. - Bachelor's degree in Computer Science, Information Technology, or a related field (or currently pursuing). Good-to-Have Skills: - Experience with cloud platforms such as Azure, AWS, or Google Cloud. - Exposure to ITSM or ticketing tools such as ServiceNow, Jira, or Freshservice. - Relevant certifications: MCSA, MCSE, or Intune Administrator Associate. - Experience supporting distributed or hybrid work environments. - Immediate joiners preferred. You will enjoy a dynamic and fast-paced environment within a growing global organization, exposure to modern IT systems and cloud technologies, opportunities for professional growth in system administration and security, and a supportive and collaborative team culture that encourages learning and innovation.,