Senior IT Process Analyst

Role Overview: As the Senior ITSM CMDB at Ensono, you will be responsible for maintaining the Configuration Management Database (CMDB) by actively updating Configuration Items (CIs) on a daily basis. Additionally, you will play a key role in the Global Operational Readiness team, participating in the onboarding of new services and collaborating with stakeholders. Key Responsibilities: - Responsible for adding, updating, and maintaining CI types, attributes, and relationships in the CMDB. - Define and document processes and procedures for creating and maintaining CIs and CI data. - Execute and continuously improve the IT Configuration Management framework, including governance, standards, processes, and procedures. - Collaborate with CI Data Owners and stakeholders to ensure the quality and accuracy of CMDB data. - Manage automation and maintenance of non-discoverable CI attributes. - Implement and enhance CI data governance processes. - Ensure adherence to approved processes for managing CI data. - Utilize ServiceNow CMDB and understand its support for other ITSM processes. - Define governance processes, document procedures, and ensure compliance. - Lead the design, development, and implementation of process and CMDB enhancements. - Utilize Power BI for reporting. - Handle team responsibilities effectively. Qualifications Required: - Ability to influence and persuade peers to support the Configuration Management process. - Exposure to tools other than ServiceNow. - Willingness to learn new skills. - Strong team player with the ability to collaborate effectively. - Capable of working in a complex, fast-paced, multi-client environment. - Self-motivated and proactive in achieving goals. - Excellent verbal and written communication skills. - ITIL v3 Foundation Level Certification or later. Additional Details: Ensono is a technology advisor and managed service provider that focuses on accelerating clients" digital transformation. With a dedicated team of experts, Ensono offers strategic and managed services for mission-critical applications, helping organizations optimize their systems across hybrid environments. The company's extensive experience, certifications in leading cloud platforms, and commitment to customer success make it a valuable partner in digital transformation journeys. Ensono's inclusive culture and 24/7 support ensure that clients receive continuous innovation and support in achieving their business objectives. Experience: 8+ years Shift Timings: 1:30 PM to 10:30 PM,