Senior IT Process Analyst

As a Senior ITSM CMDB at Ensono, you will be responsible for maintaining the Configuration Management Database (CMDB) by actively updating Configuration Items on a daily basis. You will also be a part of the Global Operational Readiness team, collaborating with stakeholders and assisting in onboarding new services. Your key responsibilities will include: - Adding, updating, and maintaining different types of Configuration Items, their attributes, and relationships in the CMDB - Defining and documenting processes and procedures for creating and maintaining CIs and CI data - Executing and continuously improving the IT Configuration Management framework, including governance, standards, processes, procedures, policies, and communications - Working with CI Data Owners and stakeholders to ensure the quality and accuracy of CMDB data - Managing the continuous improvement of automation and maintenance of non-discoverable CI attributes - Defining, implementing, and enhancing CI data governance processes - Ensuring that CI data is managed following approved processes - Utilizing ServiceNow CMDB and understanding its support for other ITSM processes - Defining and documenting governance processes and procedures and ensuring compliance - Managing the design, development, and implementation of process and CMDB enhancements - Utilizing Power BI for reporting - Leading and managing a team Desired Skills: - Ability to influence and convince peers to support the Configuration Management process - Exposure to tools other than ServiceNow - Willingness to learn new skills - Strong team player with the ability to work well with others - Capability to thrive in a complex, fast-paced, multi-client environment - Self-starter with excellent initiative to accomplish goals and objectives - Excellent verbal and written communication skills - ITIL v3 Foundation Level Certification or later Experience Required: 8+ years *Please note that the shift timings for this role are from 1:30 PM to 10:30 PM.*,