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Senior Inbound Product Manager

Senior Inbound Product Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Snow Planet

5 - 10 years

8 - 12 Lacs

hyderabad

Posted:2 weeks ago| Platform:

Apply

Skills Required

order management product management customer service management back office healthcare software product management release management financial services product strategy crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

As the Senior Inbound Product Manager Retail, you will be key to scaling one of ServiceNows fastest-growing business units. Your focus will be on Retail Service Management and Retail Operations that deliver a great end-customer experience and streamlines store, restaurant, and hotel operations for employees to free them up to spend more time serving end-customers directly and making them happy.

You will leverage deep expertise in retail operations and retail customer service management, and CRM software to bridge the gap between products and market, driving product strategy, executing successful product development and releases, and delivering on strong customer adoption, working closely with Engineering, Research, and Design.

What you get to do in this role:

Product Strategy and Planning:

Drive product vision and strategy that sets us up for success as we look to scale to $20B+ in revenue
Collaborate with customers, researchers, and architects on developing and testing innovative product ideas
Continually define and groom epic and story product roadmap with 3-4 release horizon
Engage stakeholders on necessary inputs for product strategy & roadmap, get buy-in, manage communications, expectations and dependencies

Requirements Prioritization and Release Management:

Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU)
Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, and related documentation
Collaborate with engineering team on release management to understand status, risks, dependencies and help address risks and resolve issues
Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering

Customer Insights:

Define key product success metrics and ensure they are instrumented & reviewed
Know top 3-5 customers intimately, their specific use cases, gains and pains

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
Enterprise software product management experience selling and shipping software for used by other Enterprises (versus internally facing software and platforms)
5+ years Product Management experience or equivalent experience in a technical role such as software development or SRE
Ability to communicate complex problems into easily understood product priorities and requirements, and provide solution and build consensus
Ability to use multi-mode communications that convey a clar understanding of needs of different audiences
Experience in working with multiple teams to guide projects through development and bring high-quality products to life
Ownership mentality and commitment to outcome regardless of role or organizational boundaries
Domain expertise in Retail is a bonus

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Senior Inbound Product Manager