Senior Front Office Executive

· To receive the customer with a pleasant smile and wish them.

· To attend telephone calls politely and precisely adhering to telephonic etiquettes.

· To perceive if the client is a new client or an old client (Already registered).

· EDD management during registration

· To get the information about purpose of visit and guide them to the concerned Consultant & department.

· To give the registration forms and help them to fill and guide them to the OPD.

· To collect the reference letters if any and shall duly informed to marketing team through email / phone.

· To make an entry of the referred doctors name and address in the computer.

· To make a note on the form and in the computer if the doctor referred was the primary consultant or a reference letter from other sources.

· To check whether the client has filled all relevant data in the registration form.

· To collect the fees for registration and prepare the receipt and handover to them.

· To give the registration card to the client.

· To handover the client folder to the concerned OPD.

· To see if the client is a new client or an old client (Already registered.), if is an old client inform the Client (Patient) file number to MRD and receive the file.

· To capture the source of awareness of the customer

· To guide the visitors to the concerned room / departments.

· To provide information regarding various services offered and about preventive medical health check-ups.

· To answer various queries of the customer

· To maintain Consultants / Doctors appointment schedule.

· To prepare the Daily statistics report

· To maintain relevant registers in their respective areas.

· To adhere to the safety norms of hospital and to follow both customer / staff safety.

· To maintain proper decorum during working hours as per company standards.

· To collect service feedback form from the customer

Job Types: Full-time, Permanent

Pay: ₹26,000.00 - ₹28,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person