Senior Front Office Assistant

Key Responsibilities:Guest Services:

• Greet and welcome guests warmly upon arrival.
• Handle guest check-ins and check-outs efficiently.
• Provide accurate information about hotel services, facilities, and local attractions.
• Address guest inquiries and resolve complaints professionally.
• Assist in special guest requests (e.g., room preferences, transportation, wake-up calls).

Reservations & Front Desk Operations:

• Manage room bookings via phone, email, and online systems.
• Update and maintain guest records in the hotel management system (PMS).
• Process payments, issue invoices, and maintain cash handling procedures.
• Coordinate with housekeeping and maintenance for smooth room readiness.

Communication & Coordination:

• Liaise with other hotel departments (housekeeping, concierge, food & beverage) for guest services.
• Maintain clear and professional communication with team members.
• Monitor lobby activities to ensure guest safety and comfort.

Administrative Duties:

• Keep the front desk organized and well-stocked with necessary supplies.
• Maintain accurate logs and reports, including guest feedback and incident reports.
• Adhere to hotel policies and standard operating procedures (SOPs).

Requirements & Qualifications:

✅ Education: Diploma/Degree in Hotel Management or relevant field preferred.
✅ Experience: 0-2 years in a similar role (Freshers with good communication skills are welcome).
✅ Skills:

• Excellent verbal and written communication (English & Malayalam preferred).
• Strong interpersonal and customer service skills.
• Familiarity with hotel software (PMS like Opera, IDS, or similar).
• Problem-solving ability and attention to detail.
• ✅
• Other Requirements:
• Presentable, friendly, and professional demeanor.
• Ability to work flexible hours, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹23,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Performance bonus

Work Location: In person