FLORA HOSPITALITY INDIA

Key Responsibilities:Guest Services: Greet and welcome guests warmly upon arrival. Handle guest check-ins and check-outs efficiently. Provide accurate information about hotel services, facilities, and local attractions. Address guest inquiries and resolve complaints professionally. Assist in special guest requests (e.g., room preferences, transportation, wake-up calls). Reservations & Front Desk Operations: Manage room bookings via phone, email, and online systems. Update and maintain guest records in the hotel management system (PMS). Process payments, issue invoices, and maintain cash handling procedures. Coordinate with housekeeping and maintenance for smooth room readiness. Communication & Coordination: Liaise with other hotel departments (housekeeping, concierge, food & beverage) for guest services. Maintain clear and professional communication with team members. Monitor lobby activities to ensure guest safety and comfort. Administrative Duties: Keep the front desk organized and well-stocked with necessary supplies. Maintain accurate logs and reports, including guest feedback and incident reports. Adhere to hotel policies and standard operating procedures (SOPs). Requirements & Qualifications: ✅ Education: Diploma/Degree in Hotel Management or relevant field preferred. ✅ Experience: 0-2 years in a similar role (Freshers with good communication skills are welcome). ✅ Skills: Excellent verbal and written communication (English & Malayalam preferred). Strong interpersonal and customer service skills. Familiarity with hotel software (PMS like Opera, IDS, or similar). Problem-solving ability and attention to detail. ✅ Other Requirements: Presentable, friendly, and professional demeanor. Ability to work flexible hours, including weekends and holidays. Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹23,000.00 per month Benefits: Food provided Leave encashment Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Supplemental Pay: Performance bonus Work Location: In person