Job
Description
Job Summary: As the Fruits & Vegetables Sr Executive at Zepto (operating as MotherHub), you will oversee all aspects of the fresh produce section, ensuring the highest quality standards, effective inventory management, and a top-tier customer experience. Youll lead a team to ensure that all fruits and vegetables are properly sourced, stored, and displayed, while optimizing processes for Zepto's fast-paced, online-first grocery model. Role & responsibilities Key Responsibilities: 1. Team Leadership & Training: Lead and manage the Fruits & Vegetables team, ensuring they are motivated, well-trained, and meet operational goals. Provide ongoing training on produce handling, food safety, and customer service standards. Conduct performance reviews and implement action plans for team development and improvement. 2. Inventory & Stock Management: Oversee inventory levels to ensure product availability while minimizing waste or spoilage. Ensure the proper storage, rotation (FIFO), and replenishment of produce stock. Work closely with suppliers and the purchasing team to order high-quality produce and manage stock turnover. Conduct regular inventory counts and ensure accurate data for reporting purposes. 3. Quality Control & Safety: Maintain the highest standards of product quality by conducting daily inspections of fruits and vegetables. Ensure that all produce is handled, stored, and displayed according to Zeptos food safety and quality control guidelines. Address quality issues immediately and take corrective actions as needed. 4. Visual Merchandising & Presentation: Oversee the design and setup of attractive, organized, and hygienic produce displays. Ensure proper labeling, pricing, and signage for all fruits and vegetables. Maintain a clean, orderly, and visually appealing produce area in line with Zeptos branding and customer expectations. 5. Customer Satisfaction: Monitor and improve the customer experience by ensuring that online orders are accurately picked, packed, and delivered on time. Handle customer complaints or issues related to produce quality or availability promptly and professionally. Work with the customer service team to address any feedback regarding fresh produce. 6. Operational Efficiency: Streamline processes for order fulfillment, stock rotation, and quality control to maximize efficiency. Identify opportunities for operational improvements that align with Zeptos speed and customer satisfaction goals. Collaborate with the logistics team to ensure timely delivery of fresh produce to customers. Preferred candidate profile Experience: Minimum 3-5 years of experience in produce management, preferably in a retail, e-commerce, or grocery setting. Leadership: Proven track record in team leadership and managing people in a high-volume, fast-paced environment. Skills: Strong problem-solving, organizational, and communication skills.
