Job
Description
Senior Executive - Support (Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce) Experience: 5 to 8 years Positions: 3 Location: Bengaluru Work Mode: Hybrid Shifts: Rotational (Morning, Noon, Night) -- Night Shift - Work from Home Passport: Mandatory Notice Period: Up to 15 days Primary Skills: - Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce - Technical Support: Troubleshooting WMS, OMS, IMS, Procurement Systems, B2B eCommerce - Database & Cloud: SQL Queries, Azure Cloud, NoSQL/MongoDB, Elastic Search - System & Tools: API Integration, Web Services, Networking, Windows/Linux, Log Analysis, Debugging - ERP Systems: Oracle WMS, SAP WMS, or equivalent - DevOps & Automation: Python, Bash, PowerShell, Scripting, Incident & Change Management (ITIL Preferred) Key Responsibilities: -- Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions -- Troubleshoot API failures, system integrations, and database inconsistencies -- Work closely with Product & Engineering teams for issue debugging -- Monitor system health, permissions, and access controls -- Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance -- Assist in system upgrades, testing, and deployments -- Document troubleshooting steps, known issues, and resolutions -- 24/7 on-call support for critical issues To Apply: -- navaneetha@suzva.com -- 9032956160 -- Share Resume with: - Current CTC - Expected CTC - Notice Period -- Immediate Joiners Preferred!
