Senior Executive-Sales&Services

Role Overview: You will be responsible for achieving the individual sales target and executing the company's strategies to enhance the store's profit. Your role will involve greeting and receiving customers in a welcoming manner, engaging with them to understand their requirements, and directing them to various products while influencing their buying decisions. Additionally, you will drive sales through suggestive selling, conduct remote selling activities, and prioritize selling to minimize aged stock while maintaining customer satisfaction. Key Responsibilities: - Engage with customers to understand their requirements and direct them to various products - Drive sales through suggestive selling and prioritize selling to minimize aged stock - Conduct remote selling activities as requested to maximize customer reach - Perform cross selling/cross promotion to HNI Customers - Handle customer queries and complaints, providing the right solutions - Educate customers on product details and benefits - Pack products in front of CCTV camera for online orders - Receive customer returns and perform quality checks - Gather feedback from customers and share it with the Manager for business improvement - Ensure accurate entry of customer details after purchase - Coordinate customer order placement and stock management - Execute visual merchandising guidelines and maintain product display - Generate customer leads and increase footfall - Adhere to company grooming standards and SOPs - Prepare sales reports and submit them to Senior Management - Acquire knowledge in all sections of the store and continuously seek self-development opportunities - Identify training needs and complete mandatory training programs/certifications Qualifications Required: - Previous experience in retail sales or customer service - Strong communication and interpersonal skills - Ability to engage with customers and drive sales - Knowledge of jewellery products and industry trends is a plus - Ability to work in a team and adhere to company standards and practices,