Senior Executive - Operations and Service

Duties and Responsibilities

• To Ensure SLA Delivery for each process
• To Ensure quality of files processed by the Operations team are within the specified guidelines
• Achieve Service To Sales Numbers
• To Ensure all cash management services at the branch are delivered
• Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
• Data Analysis & Sharing of best practices with team
• Ensuring Implementation of Policies & processes
• Coordination with various HO / Cross functional departments & providing feedback
• Recruiting and manpower forecast & planning
• Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
• Vendor management (CPV Agencies)
• Ensuring Compliance & Integrity within the area/region
• To Support all New Initiatives & functional Projects of the Function

Required Qualifications and Experience

• Should have 2-4 years experience, and minimum 1 years managing branch operations
• Should be a post graduate preferably
• Should have collaborative work style to engage with peers & colleagues across the company.
• Should have excellent communication s along with strong presentation and data analytics s.
• Self-motivated and a self-starter