Senior Executive - Operations and Service

Bajaj Finance

2 - 4 years

2 - 5 Lacs

jorhat

Posted:1 month ago| Platform:

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Skills Required

data analytics service operations presentation skills sales branch operations team management customer service team handling business development customer support client relationship management marketing business process improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job PurposeThis position is open with Bajaj Finance ltd.

Duties and Responsibilities

To Ensure SLA Delivery for each process
To Ensure quality of files processed by the Operations team are within the specified guidelines
Achieve Service To Sales Numbers
To Ensure all cash management services at the branch are delivered
Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
Data Analysis & Sharing of best practices with team
Ensuring Implementation of Policies & processes
Coordination with various HO / Cross functional departments & providing feedback
Recruiting and manpower forecast & planning
Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
Vendor management (CPV Agencies)
Ensuring Compliance & Integrity within the area/region
To Support all New Initiatives & functional Projects of the Function

Required Qualifications and Experience

Should have 2-4 years experience, and minimum 1 years managing branch operations

Should be a post graduate preferably

Should have collaborative work style to engage with peers & colleagues across the company.

Should have excellent communication s along with strong presentation and data analytics s.

Self-motivated and a self-starter

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