Senior Executive

Function:

Position Overview / What You’ll Do:

Senior Executive/Executive – CRM

Key Responsibilities:

• Facilitate and manage all post-sales documentation for customers, including Sale Agreements, Allotment Letters, and related records.
• Act as a point of contact for customer queries via calls, emails, and meetings — ensuring a prompt and courteous response at all times.
• Coordinate with banks and customers for home loan documentation and disbursement formalities.
• Raise demand notes in a timely manner as per project construction progress and follow up for collections.
• Assist customers in the registration process of their units, ensuring complete compliance with legal and regulatory procedures.
• Liaise with internal departments such as Projects, Finance, Legal, and Sales to address customer requirements and resolve issues effectively.
• Maintain accurate records of customer interactions, documentation, and payment status using CRM tools or ERP systems.
• Support the CRM Manager in reporting, escalations, and internal audits.
• Provide handholding support to customers during key milestones like site visits, payments, and final handover.

Basic Qualifications & Skills:

• Graduate in any discipline (Commerce graduates preferred).
• 10–12 years of experience in CRM or post-sales roles in the real estate industry.
• Strong interpersonal and verbal communication skills.
• Proficient in business writing, customer correspondence, and email etiquette.
• Knowledge of MS Office tools (Excel, Word, PowerPoint) is essential.
• Familiarity with real estate documents, RERA processes, and customer service systems.

Preferred Skills & Attributes:

• Customer-focused attitude with a strong sense of accountability and ownership.
• Ability to multitask and manage priorities in a fast-paced environment.
• Exposure to CRM software or ERP systems (e.g. SAP, Salesforce) is an advantage.

Languages:

• English – Fluent
• Hindi – Working proficiency
• Knowledge of South Indian languages (Kannada, Tamil, Telugu, or Malayalam) is preferred