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V2 Retail
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Senior Executive IT

Senior Executive IT

V2 Retail

2 - 3 years

3 Lacs

Kolkata

Posted:15 hours ago| Platform:

Apply

Skills Required

Windows OS SAP VPN LAN DNS Incident management Antivirus IT operations Information technology DHCP

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior IT Executive For DC Kolkata V2Retail Ltd.

Designation:

Senior Executive IT

Experience:

2 to 3 Years

Department:

Information Technology (IT)

Budget:

3 to 3.5 LPA

Job Location:

Old Delhi Road, Serampore, Hooghly, West Bengal (Kolkata)

Job Overview:

We are seeking a skilled and proactive Senior Executive IT to ensure smooth IT operations, incident management, and end-user support across the organization. The role involves handling desktop/laptop support, software and OS administration, LAN/Wi-Fi troubleshooting, and maintaining IT assets. The ideal candidate will work closely with cross-functional teams to resolve technical issues within defined SLAs and ensure the seamless functioning of IT infrastructure.

Key Responsibilities:

Incident Management:

Log, prioritize, and resolve desktop/laptop service requests and incidents within defined SLAs.

Escalate unresolved hardware or software issues to 2nd/3rd-level support teams.

Hardware Support:

Install, configure, and maintain desktops, laptops, monitors, printers, and scanners.

Perform hardware diagnostics, identify faulty components, and arrange replacements or repairs.

Software & OS Administration:

Install, configure, upgrade, and patch Windows OS and standard applications (Office 365, antivirus, SAP GUI, etc.).

Manage user profiles, local group policies, and execute data backup/restoration processes.

Network & Connectivity:

Troubleshoot LAN/Wi-Fi connectivity issues and ensure secure VPN access for on-site users.

Coordinate with the network team for switch/router and related infrastructure issues.

Asset Management:

Maintain and update hardware inventory and software license records.

Ensure compliance with IT asset lifecycle management practices.

Key Skills & Requirements:

Graduate in Computer Science / IT / Electronics or relevant technical field.

3 to 4 years of experience in IT support, desktop/laptop administration, and incident management.

Proficiency in Windows OS administration, Office 365, and standard enterprise software.

Hands-on experience in troubleshooting hardware components and LAN/Wi-Fi connectivity.

Basic understanding of network protocols (TCP/IP, DNS, DHCP) and VPN technologies.

Strong knowledge of IT asset management and license tracking.

Excellent problem-solving, coordination, and documentation skills.

Ability to work under pressure and meet SLA-based resolutions.

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Senior Executive IT

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Designation:

Experience:

Department:

Budget:

Job Location:

Job Overview:

Key Responsibilities:

Hardware Support:

Software & OS Administration:

Network & Connectivity:

Asset Management:

Key Skills & Requirements:

More Jobs at V2 Retail