Senior Executive -IT

Role & responsibilities

Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up •

Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.

Trouble shoot by way of remote access.

Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS Set up and maintain all VPN connections for remote accessing the system at a location.

Ability to troubleshoot hardware and software problems. Should be capable of doing Root Cause Analysis on a problem.

Must know the Network fundamentals, general network setup and device configuration.

Good knowledge of server hardware, Disk storage technology, I/O devices.

Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.

• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications. Proficient with provisioning MySQL instances and data migration • Ensure performance, security, and availability of databases

Prepare documentations and specifications

Handle common database procedures, such as upgrade, backup, recovery, migration, etc. Background in highly available systems and image capture/management systems.

Extensive knowledge on Active Directory, Management and Implementations.

Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives. Prepare Policy & Procedures for the IT Department and for the user department.• Managing Disaster Recovery Process and ensuring regular daily backup is taken. Antivirus setup and day to day support.• Able to plan, assign and take the report from the IT team•

Maintains a system error / progress logbook and deals with reported problems. • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. Monitors and maintains proper inventory of hardware and software license. Is aware of IT Security Policies and ensures implementation through regular staff training.