Posted:4 hours ago|
Platform:
On-site
Part Time
EXL/SE/1440591
Number Of Positions
1
Band
A2
Band Name
Senior Executive
Cost Code
D011252
Campus/Non Campus
CAMPUS
Employment Type
Permanent
Requisition Type
New
Max CTC
300000.0000 - 500000.0000
Complexity Level
Back Office (Complexity Level 3)
Work Type
Work From Office – Fully Working From EXL/ Client Offices
Group
Insurance
Sub Group
Insurance
Organization
Insurance Property & Casualties
LOB
Back Office
SBU
Quality Excellence
Country
India
City
Noida
Center
Noida-SEZ BPO Solutions
Skill
QUALITY ANALYSIS
QUALITY ASSURANCE (QA)
QUALITY ASSURANCE REVIEW
Minimum Qualification
GRADUATION
Certification
No data available
Monitoring transactions as per process guidelines and reporting the process performance.
Knowledge of UK London Market (underwriting)Providing event-based and frequency-based feedback.
Collecting data on the CTQs as defined in the SLA and track the same.
Assisting Ops-AMs in identifying training needs for the agents and process level issues that can help improve performance.
Participating in team huddles and providing brief on Quality performance in the process.
Brief new agents joining the process and explain how the quality function operates in the process.
Co-ordinate all process improvement initiatives.
Workflow Type
EXL Services
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