Senior Engineer - Tools

Education Qualification :
Any Graduate Skills :
Primary -> Technology | Network Monitoring Tools | Traverse | 2 - KnowledgeablePrimary -> Technology | Network Monitoring Tools | Solarwinds | 1 - AwareTertiary -> Behavioral | Aptitude | Information Processing | 2 - KnowledgeableTertiary -> Behavioral | Aptitude | Communication | 2 - KnowledgeableTertiary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable Certification :
Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals Details: 1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.2. Patch Management:a. Deployment of monthly updates on every patch Tuesday following the Change processb. Provide the patching status report to the customer3. Software Distribution:a. Deployment of application versions to keep the devices complaintb. Provide the deployment status report to the customer4. Hardware and Software Inventory:a. Generate hardware and software inventory reports as per the customer requirements5. Monitor and Troubleshoot:a. Monitoring the daily health of SCCM infrastructure components and client issuesb. Troubleshoot failed SCCM components and clientsc. Troubleshoot failed Software and Patch Deployments6. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks7. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis Technical SkillsBasic understanding of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc. Behavioral skills1. Good verbal and written communication skills2. Time management3. Ability to collaborate and work in a team4. Problem solving5. Planning, organizing and prioritizing6. Active listening skills