Senior Engineer/ Assistant Manager, Service, Gurgaon @Kone Elevator

Kone

6 - 11 years

7 - 12 Lacs

Gurugram

Posted:22 hours ago| Platform:

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Skills Required

Service Engineering Elevator Maintenance Engineering Elevator Service Maintenance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: - Senior Engineer/ Assistant Manager, Service
Job Location: - Gurgaon

Accountable for ensuring breakdown free elevators for better Kone / Olympus Image.
Analyse breakdown data of route and if need be use help of TSE & V2 Manager to arrive at implementation plan for the route to reduce callouts (Annual, Quarterly & Monthly).
Implement callout reduction actions as planned.
Communicate to the customer through letters regarding impediments faced in ensuring breakdown free elevators (dust, ventilation, misuse, power fluctuations etc.)

Accountable for maintaining standard of performance of elevator as per company policy and guidelines
Read and understand contractual requirements and ensure that they are always met.
Make audits and ensure that the audit feedback is used to improve / ensure elevator performance standard as per guidelines through preventive maintenance teams or if need be through special improvement teams.
Make cold calls on all customers (minimum once a year) and maintain systematic record of feedback and requirements. Use the feedback for improvements.

Accountable for maintaining the productivity & quality norms.
Prepare a Preventive maintenance plan for the route on a monthly / weekly / daily basis and ensure this is implemented in co-ordination with STS operator and Business Manager. The plan will include work content and schedule.
Understand Productivity settlement norms and the technician under you and the requirements of service & breakdown productivity required as per company policy and ensure proper adherence to these norms.

Accountable for development of the people working under him.
Identify the training needs of the service technicians and communicate to Manager / TSE
Ensure safety of the personnel at site and ensure adherence to company's Safety Norms. Conduct Tool Box Meetings
Provide on the job training to technicians in consultation with TSE / Manager and systematically improve their competence
Mentor / Coach technicians with respect to customer care, company goals, their work and competence towards creating a high morale and motivation.

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