Act as a technical support SME of the Corp systems real estate, and coordinate with business to ensure technical requirements are understood and passed onto the vendor application support teams.
Assist the support team for any application upgrade, certificate renewal for Corp system applications as per the business requirements.
Identify automation opportunities, should be able plan & execute independently.
Support key ITIL process including Incident, Problem & Change management in an application Production environment.
Represent CFT platform team in weekly, monthly & quarterly connects with 3rd party vendors in absence of Platform Lead.
Help the Platform lead & business owners for any activities related to Third party oversight & governance.
Help the Platform Lead onboarding new application into Corporate systems Production support.
Help in adherence to organisations Risk & Controls requirements
Assist the platform lead for any ad hoc activities related to a new project, transition & governance.

Competence / Experience / Skills required

Experience in Azure DevOps Build CI/CD pipelines Azure SQL DB etc
Experience of working in secured Azure environments using Azure Key Vaults, Service Principals, and Managed Identities
Good knowledge in Service support and IT Service management in a production environment.
Experience of 3rd Party vendor management , transition management & Release Management.
Cloud based / SaaS application Production support experience.
Basics of Windows Services and Application Services
Prior Technical exposure to -JavaScript, MS Workflows, Structured Query language (SQL), JIRA.
Exposure across all the SDLC process, including testing and deployment.
Experience of supporting GRC (Governance Risk and Compliance) Applications.
Knowledge of Service Now is essential.
Knowledge of DR, Monitoring, Capacity Management and other support processes essential.
Knowledge of project lifecycles beneficial.
Well organised, good attention to detail and able to plan workload effectively.
Personable and able to build strong working relationships with IT and Business areas.
Pro-active and be able to anticipate and resolve issues.
Willingness to learn and develop within the organisation.
Motivated individual who is able to be flexible within a changing and evolving organisation.
Capable of liaising confidently with senior management, sponsors and senior stakeholders.
Able to influence the solution, business users and sponsors
Challenges, drives change and proactively realises opportunities for improvement
Builds and maintains a network of contacts within the business, developing relationships and utilising them to produce positive delivery
Shows resolve and flexibility to achieve successful results despite setbacks or obstacles, maintaining composure in difficult situations
Able to investigate issues thoroughly and find suitable resolutions.
Excellent reporting & documentation skills

UK Corporate Functions technology
M&G Risk & compliance
M&G Corporate Functions

Software Suppliers
External Consultants

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