Senior Dialer Analyst - Collections - Outbound

Senior Dialer Analyst - Collections

Location: Dwarka, Delhi

Joining: Immediate

About Us

At SARS Pvt. Ltd., we are a leading collections agency partnering with many prestigious banks and top credit card providers in India. We are a trusted partner to top-tier banks, helping them maintain healthy portfolios, reduce risk, and deliver exceptional customer experience through ethical, structured, and technology-backed collection and recovery processes.

We manage diversified portfolios across early-stage delinquencies, NPAs, and recovery accounts. Our focus is on ethical, compliant, and result-driven collections while maintaining the highest service standards.

Role Purpose

• Responsible for operationalizing dialer strategies for collections portfolio by effective monitoring of floor operations & productivity metrics.
• Build and control dialer campaigns, monitor floor operations for dialer performance and work with operations to optimize calling for the identified accounts at the right time.
• Monitor all agents/staff logged into dialer system to assure staff logged into appropriate campaigns for each department group and to maximize utilization of agent productivity while logged into campaigns.
• Ensure timely preparation of MIS/Business reports.
• Incorporate changes in MIS/processes suggested by stakeholders.
• Recommend and implement quick improvement opportunities based on live trend analysis and observations.

Measures of Success

• Portfolio Targets (PEN, Connect Rate, Contact Rate etc.)
• Agent Productivity
• Timely & accurate MIS/business reporting
• Compliance adherence

Technical Skills / Experience / Certifications

• Knowledge of outbound Call center and collection process
• Knowledge of dialer strategies (preferably Vert-Age) & systems
• Advance knowledge of MS Excel

Competencies critical to the role

• Analytical Ability
• Planning & Organizing
• Result Orientation
• Process Orientation

Qualification

• Graduate in any discipline from a recognized Institute/University

Preferred Industry: Preferred Exposure to dialer platform, and WFM tools

What We Offer

• Competitive salary with performance incentives.
• Opportunity to work with multiple prestigious banks and credit card providers.
• Dynamic work environment with growth opportunities in collections management.
• Immediate joining for the right candidate.

Interested?

• Email your CV to neeraj1.kumar@gmail.com, with current and expected salary
• Location: Dwarka, Delhi (Work From Office) – Near Dwarka Mor Metro Station.
• Shift: Day shift: 6 days a week
• Joining: Immediate