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Muthoot FinCorp (MFL)
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SENIOR CUSTOMER SERVICE EXECUTIVE

SENIOR CUSTOMER SERVICE EXECUTIVE

Muthoot FinCorp (MFL)

2 - 3 years

4 - 5 Lacs

Medinipur Ghatal

Posted:1 day ago| Platform:

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Skills Required

Customer acquisition Time management Relationship building Focus Relationship Customer service Operations Financial services Senior Customer Service Executive

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Job Responsibilities

To ensure quality of business and operational e ciency through proper process adherence and facilitate smooth functioning of branches.

Promote and maintain positive relations with all contacts, customers, and potential customers

Achieve desired level of productivity to meet & contribute towards branch profitability targets.

Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.

Conduct promotional activities for marketing and drive referral programs for customer acquisition

Responsible to handle day to day transactions and valuables.

Maintain all data and records related to daily transactions

Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification Graduate

Experience 1 year experience in lending / financial services

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Muthoot FinCorp (MFL)

Financial Services

New Delhi

5000+ Employees

5249 Jobs

Key People

George Alexander Muthoot

Managing Director
Ashish Kumar Singh

CEO

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SENIOR CUSTOMER SERVICE EXECUTIVE