Senior Customer Relationship Manager – Jewellery

Job Description:

Location: Hyderabad
Reporting to: Owner (Anand Gupta)

Role Overview:
We invite an experienced Senior CRM – Jewellery professional who can build deep trust with elder clients, handle delicate negotiations, and guide the younger sales staff. You will be the warm bridge between our brand and high-value families.

Key Responsibilities:

• Personally handle repeat customers and walk-ins needing special attention

• Resolve complaints, negotiations, and delicate escalations

• Train the team on customer engagement and luxury follow-ups

• Host weekly one-on-one coaching and team updates

• Maintain brand loyalty through relationship-building

• Support performance tracking and incentive design

Requirements:

• Female, 45+ years, Hyderabad or Andhra roots

• Telugu fluency a must; Hindi/English working knowledge

• 10–15 years of proven jewelry client relationship experience

• Warm, spiritual, dignified in appearance and speech

• High emotional intelligence and trustworthiness

Compensation: Competitive salary + performance incentives, standard leaves & holidays.