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Staffice Global
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Senior Contact Center Solution Engineer

Senior Contact Center Solution Engineer

Staffice Global

5 - 10 years

|

7 - 12 Lacs

Posted:2 weeks ago| Platform:

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Skills Required

asr google analytics ivr gcp vxml cisco reporting tools webex python sql server administration

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Contact Center Solution Engineer
Bangalore/Remote Job Description

Experience in 5+ Years.
Strong experience with Webex Contact Center (WxCC), including architecture, APIs, and features.
Proficiency in designing and developing IVR applications using Cisco UCCE, CVP, and VXML.
SQL Server Administration and Development
Expertise in Dialog flow CX for building conversational AI solutions.
Strong knowledge of reporting tools like Cisco Analyzer for WxCC, CUIC, and Google Analytics.
Proficiency in at least one programming language (Python, Java, C#, Node.js).
Experience with cloud platforms (AWS, Azure, GCP) and cloud integration technologies.
Familiarity with voice and speech technologies (ASR, TTS).

Required Skills Google Dialog Flow, Unified Contact Center Enterprise(UCCE) (or) WEBEX Contact Center, implementation Support, L3

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