Senior Consultant - SAP IDM Operations

Role & responsibilities

• Provide expert L2 and L3 support for SAP IDAM-related issues, including troubleshooting complex user access problems, role management challenges, and system outages.
• Lead the management of user identities and access rights within the SAP IDAM platform, ensuring accurate and timely provisioning and deprovisioning of access.
• Oversee the monitoring of SAP IDAM system performance and logs, proactively identifying and addressing potential issues before they impact users and implementing performance optimization strategies.
• Collaborate with IT and security teams to ensure compliance with security policies and procedures related to identity and access management and recommend improvements as necessary.
• Develop and maintain SAP IDAM policy documentation, user guides, and training materials to support end-users and promote best practices across the organization.
• Conduct regular security reviews and audits of SAP IDAM configurations to ensure alignment with industry standards and compliance requirements and drive necessary remediation efforts.
• Drive the implementation of security measures, including role-based access control (RBAC) and Multi-Factor Authentication (MFA), to enhance the security posture of user accounts.
• Manage the resolution of tickets and service requests related to SAP IDAM, prioritizing based on impact and urgency, and mentoring junior staff in troubleshooting techniques.
• Stay updated on new SAP IDAM features and updates, participating in relevant training and knowledge-sharing sessions to maintain expertise in the platform and share insights with the team.
• Provide strategic feedback and suggestions to improve the efficiency and effectiveness of the SAP IDAM service, including identifying automation opportunities and process enhancements.
• Liaise with SAP support and third-party vendors as needed to resolve complex issues and maintain system stability, ensuring high levels of service delivery.

Preferred candidate profile

• Advanced knowledge of SAP IDAM solutions, with relevant certifications such as SAP Certified Technology Associate - Identity Management.
• Proven experience in managing complex SAP environments, including components such as User Provisioning, Role Management, and Access Control.
• Strong understanding of network security, identity and access management (IAM), and related technologies (e.g., SIEM, firewalls, multi-factor authentication).
• Expertise in scripting and automation (e.g., ABAP, PowerShell, Python) to streamline operations and incident response.
• Excellent analytical, problem-solving, and decision-making skills.
• Leadership qualities and experience in mentoring or managing junior staff.
• Strong communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Familiarity with compliance frameworks and regulations related to identity and access management (e.g., GDPR, SOX, HIPAA).
• Experience with integration of SAP IDAM with other security tools and platforms to enhance overall security posture.