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Senior Consultant For big 4

7 - 12 years

15 - 25 Lacs

Hyderabad Pune Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Target Operating Models automating banking Frontline contact center customer serving

Work Mode

Hybrid

Job Type

Full Time

Job Description

•PM/BA with indept understanding of designing and implementating Target Operating Models and good exposure to automate banking Contact centre/automating banking Frontline. •Proven experience in leading digital transformation projects within the contact center in the banking sector as a Business Analyst •Proficient in writing technical and business documentation and conducting comprehensive UAT. •Exceptional communication, facilitation, and stakeholder management skills, capable of engaging effectively with both technical teams and business users. •Support and advise Product Owners in the development and refinement of the product roadmap, including the creation of epics, user stories, and the management of the product backlog. •Develop and maintain Business Requirement Documents (BRD), Functional Specification Documents (FSD), and Requirements Traceability Matrices (RTM) • Experience in presenting the project status reports in the steering committee meetings. •Project Management skills end to end delivery, RAID log reporting, Risk reporting and mitigation, presenting in Steering Cos •Agile knowledge with hands on experience in Jira/confluence. Contact center exp is mandatory Notice period - Immediate to 30 Days only

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Technology / Recruitment

Tech City

50-100 Employees

77 Jobs

    Key People

  • Alice Johnson

    CEO & Co-founder

  • Bob Smith

    CTO

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