Senior Collaboration Consultant

Senior Collaboration Consultant

Job Overview:

As a Senior Collaboration Consultant at Konverge Technologies, you will be responsible for delivering high-quality, enterprise-level collaboration solutions that meet our clients’ business needs. Your role will focus on designing, deploying, and troubleshooting collaboration systems, with an emphasis on WebEx, CUCM, Cisco Telepresence, and other Cisco collaboration technologies. Your experience and expertise in the collaboration space will help shape the success of our clients’ communication systems.

Key Responsibilities:

• Designing and Implementation/Deployment:

• Design and implement collaboration solutions for enterprise clients, including WebEx Calling, CUCM (Cisco Unified Communications Manager), and Contact Center solutions.
• Lead the deployment and integration of Cisco Telepresence, Expressway C&E, and Voice Gateway SIP/MGCP.
• Work closely with project teams to deliver HLD (High-Level Design), LLD (Low-Level Design), and other documentation for collaboration technologies.

• Troubleshooting:

• Provide expert-level troubleshooting for collaboration tools and platforms, ensuring optimal performance and uptime.
• Act as a key technical resource for resolving complex system issues in collaboration environments.

• OEM Solution Expertise:

• Utilize your knowledge of OEM collaboration solutions to deliver top-notch consultation and advice to clients.
• Customize and fine-tune solutions to meet specific client requirements, ensuring full integration with existing IT infrastructures.

• Technical Documentation:

• Produce detailed and accurate technical documentation, including HLD, LLD, handover documentation, and KT (Knowledge Transfer) documents.
• Provide comprehensive training and knowledge transfer sessions to clients' internal teams.

• Stakeholder Communication:

• Collaborate effectively with both internal teams and client stakeholders to understand their needs and offer scalable, reliable solutions.
• Communicate complex technical information in clear, understandable terms to both technical and non-technical stakeholders.

Key Skills and Qualifications:

• Technical Skills:

• Strong expertise in

  WebEx Calling

  ,

  CUCM

  ,

  Cisco Telepresence

  ,

  Expressway C&E

  , and

  Voice Gateway SIP/MGCP

  .
• Extensive experience in designing and deploying collaboration solutions, with a deep understanding of Cisco technologies.
• Experience with OEM collaboration solutions and the ability to customize solutions as needed.
• Proficient in troubleshooting complex issues in collaboration systems.
• Technical Documentation: Ability to create

  HLD

  ,

  LLD

  , and handover documents.

• Soft Skills:

• Strong

  communication skills

  , with the ability to deliver clear and concise explanations in

  English

  and

  Hindi

  .
• Excellent teamwork and collaboration abilities in a client-facing role.
• Ability to deliver technical knowledge transfer (KT) to clients and internal teams.

• Experience:

• Minimum of

  5+ years of experience

  in collaboration technologies, with a focus on

  Cisco solutions

  .

Desired Qualifications:

• Relevant Cisco certifications (e.g., CCNP Collaboration, CCIE Collaboration, etc.)
• Knowledge of integration with third-party collaboration tools.
• Experience working in a consulting role is a plus.