Senior Cloud Engineer

Role & responsibilities

• Provide support for Sompos global data center environment which includes Windows server technologies, VMware, VEEAM and general server/datacenter maintenance.
• Provide immediate 3rd level server support for problems escalated by Datacenter Operations Team, Service Desk, App/Dev, or business users.
• Provide general server support and maintenance; implement patching and proactive maintenance plans; develop best practice maintenance plans.
• Proactively review monitoring systems, act on alerts, and review/revise thresholds/alerts to ensure infrastructure stability.
• Perform thorough root cause analysis, best practice troubleshooting techniques and processes, and procedures as defined by hardware/software vendors and personal experience.
• Proactively support, maintain, create and update associated build and standard operating procedure documentation. Plan and implement necessary updates as required for support relevance.
• Identify, document, publish and uphold systems policies, standards, procedures, checklists, agreements, diagrams, inventory, etc.
• Identify, plan, and lead projects and tasks necessary to assess, optimize, proactively manage, and maintain enterprise and client systems and infrastructure.
• Ensure all support requests, projects, and other tasks are reviewed, prioritized, addressed and completed in a timely and proficient manner.
• Work evenings and weekends as required to support maintenance and project activities.
• Develop, test, and validate Azure Resource Manager templates/JSON files/BICEP scripts as part of Azure Resource Manager Template Specs IAC (Infrastructure As Code) deployments. Maintain in-source control for change management.

Prevent, diagnose, troubleshoot, and resolve IAC deployment errors, within Azure