Senior Citrix Support Engineer

Job Description

About This Role Your Role & Main Responsibilities The Flight Services Infrastructure Team is looking for a Citrix Engineer to join our service operations team and support our continued stability. Main responsibilities: I nstall, configure, and maintain our Citrix infrastructure and related components. Plan, test, and implement software and firmware updates in the various Citrix components as well as the underlying operating system s . Introduce automation where possible to improve team s efficiency (i.e., Patching automation, self-provisioning services, etc.) Support, add, and/or improve Citrix monitoring to ensure the farm is always healthy Perform common farm administration tasks, like publishing applications, securing/managing access, auditing logs and license usage, etc. Create and maintain Citrix Farm documentation and related processes. Participate in an on-call rotation, performing troubleshooting activities and implementing necessary fixes to restore stability . Required skills & requirements: BS/BA degree in Computer Science, Technology Management, or Information Systems preferred 5 + years of proven work experience managing a Citrix environment Citrix Virtual Apps and Desktops 7 Advanced administration or Citrix Certified - virtualization (CCA-V, CCE-V, CCP-V) Citrix ADC certified (i.e., CCA-AppDS) Citrix Virtual Apps and Desktops Service on Citrix Cloud Experience with Citrix Cloud, Director, and ADM (NetScaler MAS) Good knowledge of Windows server and Active Directory Understanding of basic Network components Experience with data analysis and troubleshooting Strong communication skills in English, written, and verbal Must be able to work with an international team spanning multiple offices around the world Additional desired skills: Experience using AWS Platform (preferable AWS Certified Cloud Practitioner or better) Terraform knowledge Experience with CI/CD pipelines (preferable Azure Devops Pipelines and Ansible) Experience with Zabbix Monitoring Understanding of ITIL and ITSM frameworks Experience with change management processes and tools ( preferably ServiceNow) Ability to work , learn new applications , and resolve issues quickly. Ability to clearly document and explain symptoms and solutions to complex problems.