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Bajaj Finance
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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

chapra india

Posted:20 hours ago| Platform:

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Skills Required

sourcing audit compliance verification business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, carrying out CGT, verifying houses and assessing income, ensuring quality sourcing, and ensuring collections and recoveries are completed as per the group/centre meeting schedule. Maintain healthy customer relationships on ground within the location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain MFI JLG product offerings to attendees of prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information needed for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with the Branch Manager for required approvals and with the Credit Operations Officer at the branch for disbursements as per process.

Plan center meetings for customers and notify them in advance of the schedule; ensure 100% participation of borrowers in center meetings. Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers are completed as per scheduled center meeting days; ensure 100% deposition of recovery at defined points of disposition as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of tasks planned and executed and submit it to the Branch Manager.

Ensure recovery disposition reconciliation is done with the Credit and Operations Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain centre meeting discipline and follow SOPs and code of conduct.

Major Challenges

Quality sourcing and achieving targets as defined.

Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance on all business parameters; zero audit findings on sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance