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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

india khunti

Posted:21 hours ago| Platform:

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Skills Required

sourcing audit compliance verification business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT, house verification and income assessment, ensuring quality sourcing, and ensuring collections and recoveries are completed as per the group/centre meeting schedule. Maintain healthy customer relationships on ground in the location. Duties and Responsibilities

Conduct village surveys and prospecting in selected villages; explain MFI JLG product offerings to all attendees at prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information needed for sourcing, perform data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and Credit Operations Officer at branch for disbursements as per process.

Plan center meetings for customers and notify customers in advance of the schedule; ensure 100% participation of borrowers in center meetings. Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers are made as per scheduled center meeting days; ensure 100% deposition of recovery done at defined points of disposition as per SOP.

Carry out end-use monitoring of loans as per process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

Create a daily report of tasks planned and executed and submit to Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Operations Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain center meeting discipline, follow SOPs, and uphold code of conduct.

Major Challenges

Quality sourcing and achieving defined targets.

Regular collections and maintaining customers in current bucket; regularizing and normalizing delinquent customers.

Compliance on all business parameters; zero audit findings on sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance