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Bajaj Finance
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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

giridih india

Posted:21 hours ago| Platform:

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Skills Required

sourcing audit compliance verification business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, conducting CGT, performing house verification and income assessment, ensuring quality sourcing, and making sure collections and recoveries are completed as per the group/centre meeting schedule. Maintain healthy customer relationships at the location. Duties and Responsibilities

Conduct village surveys and prospect in selected villages; explain BFL MFI JLG product offerings during prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect all information required for sourcing, data entry/upload, and/or validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and with Credit Operations Officer at the branch for disbursements as per process.

Plan center meetings for customers, notify customers in advance, ensure 100% participation of borrowers, resolve customer queries, and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections are completed from customers as per scheduled center meeting days; ensure 100% deposition of recovery in defined points of disposition as per SOP.

Carry out end-use monitoring of loans as per the process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct as per SOPs and the branch operating model.

Create a daily report of tasks planned and executed; submit to Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Operations Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain center meeting discipline; follow SOPs and code of conduct.

Major Challenges

Quality sourcing and achieving targets as defined.

Regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance on all business parameters; zero audit findings on sourced customer segment/portfolio.

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Senior Centre Manager - Microfinance