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Senior Centre Manager - Microfinance

Senior Centre Manager - Microfinance

Bajaj Finance

1 - 2 years

4 - 8 Lacs

gumla india

Posted:21 hours ago| Platform:

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Skills Required

sourcing audit compliance verification business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Centre Manager - Microfinance
Job Purpose
Responsible for conducting village surveys, acquiring new customers, performing CGT, house verification, and income assessment. Ensure quality sourcing, timely collections and recoveries as per group/centre meeting schedules. Maintain healthy customer relationships in the assigned location. Duties and Responsibilities

Conduct village surveys and prospect in selected villages; explain BFL MFI JLG product offerings during prospecting briefings.

Source new customers in allocated locations, form JLG groups, and promote financial literacy among potential borrowers.

Collect required information for sourcing, perform data entry/upload, and validate documents on LOS; follow the entire sourcing process as defined in SOP.

Coordinate with Branch Manager for required approvals and with Credit Ops Officer at branch for disbursements as per process.

Plan center meetings of customers, notify customers in advance, and ensure 100% participation of borrowers in center meetings. Resolve customer queries and promote top-ups/cross-sell as defined for the branch. Manage a portfolio of 450–500 customers.

Ensure collections from customers are done as per scheduled center meeting days; ensure 100% deposition of recovery at defined points as per SOP.

Carry out end-use monitoring of loans as per process.

Maintain healthy and cordial relationships with all potential and existing borrowers; ensure 100% compliance and good conduct as per SOPs and branch operating model.

Create and submit a daily report of planned and executed tasks to the Branch Manager.

Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.

Ensure critical parameters like lead to login are executed as per matrix.

Maintain center meeting discipline, and follow SOPs and code of conduct.

Major Challenges

Quality sourcing and achieving defined targets.

Ensuring regular collections and maintaining customers in the current bucket; regularizing and normalizing delinquent customers.

Compliance on all business parameters; achieving zero audit findings for sourced customer segments/portfolio.

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Senior Centre Manager - Microfinance