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AMERICAN EXPRESS
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Senior Business Systems Analyst

Senior Business Systems Analyst

AMERICAN EXPRESS

4 - 10 years

25 - 30 Lacs

Gurugram

Posted:2 days ago| Platform:

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Skills Required

Career development Business analysis Finance MIS Analytical Wellness Data mining Business intelligence Teradata SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This position Sr Business Analyst of Servicing MIS & Analytics is within the GS MIS & Analytics COE team. The objective of the GS MIS & Analytics team is to ensure that all levels of the organization have the information they need to understand their performance and the tools & insights to continuously improve performance.

The successful candidate will have technical and business-facing responsibilities and will drive development of best in class, next gen MIS and Analytical Solutions for the Servicing functions in GS.

How will you make an impact in this role?

Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements.
Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics.
Providing analytical & decision support across GS through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation).
Enabling business user self-service through creation of MIS capabilities.
Working independently by assuming responsibility for the development, validation, and implementation of projects.
Participating on global teams evaluating processes and making suggestions for process and system improvements.
Interacting with all levels of the organization across multiple time zones.

Minimum Qualifications

Minimum 4 years experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets.
Experience and a strong understanding of call center operations and performance metrics is a must.
Strong business acumen and problem-solving skills; conceptual and creative thinker.
Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems.
Hands-on experience on programming languages Hive and Python required.
Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.
Excellent written and oral communication skills.
Flexibility and adaptability to work within tight deadlines and changing priorities.

Preferred Qualifications

GS knowledge and expertise will be an added advantage.
Post-graduate degree in quantitative field will be an added advantage.
Demonstrable experience on business intelligence and visualization tools is good to have.

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AMERICAN EXPRESS

Financial Services

New York NY

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Senior Business Systems Analyst