Senior Business Intelligence Analyst

As a data analyst at FourKites, you will be part of a team that tackles complex challenges with real-world impacts, such as ensuring the efficiency, agility, and sustainability of global supply chains for customers like Cardinal Health and Walmart. Join a diverse team that celebrates differences, leads with empathy, and values inclusivity. **Role Overview:** You will be responsible for supporting business intelligence and analytics efforts throughout the organization, identifying opportunities for improvements through data-driven decision-making. Working in the Customer Operations team in the US Central time zone, you will collaborate cross-functionally with sales, product, operations, and engineering teams. **Key Responsibilities:** - Data mining using state-of-the-art methods - Extending company data with third-party sources when necessary - Enhancing data collection procedures for building analytic systems, including robust ETL processes - Processing, cleansing, and verifying data integrity for analysis - Conducting ad-hoc analysis and presenting results and insights clearly - Creating automated anomaly detection systems and monitoring their performance - Establishing performance baselines, building dashboards, and transforming data using SQL/Python Programming and Salesforce plugins - Analyzing performance metrics related to revenue, cost, and service to optimize service levels and minimize costs - Providing guidance on developing performance metrics and connecting them to business goals - Supporting leadership with data-driven conclusions and recommendations for customer retention and growth **Qualifications Required:** - Bachelor's degree in Mathematics, Business, Economics, or related fields - Preferred Master's degree in Data Analytics or related field - 5 years of work experience in data analytics, sales operations, management consulting, or supply chain management - Strong analytical, problem-solving, and quantitative analysis skills with structured and unstructured data - Business acumen to translate technical findings into clear recommendations - Proficiency in SQL for complex queries, data modeling, and optimization - Expertise in Python/R for analysis pipelines, data automation, and statistical models - Data visualization skills with tools like Tableau for creating compelling dashboards - Salesforce Analytics expertise to extract customer insights - Working knowledge of Microsoft Azure, AWS, Salesforce, Jira, and Confluence - Strong communication, planning, project management, and organizational skills - Attention to quality, detail, and ability to pivot to scrappy solutions when needed - Ability to work independently or in a team in a fast-paced environment **Note:** FourKites is a leader in AI-driven supply chain transformation, offering real-time visibility and automated action through the Intelligent Control Tower. The platform creates digital twins of supply chain processes and uses AI-powered digital workers to optimize performance and prevent disruptions across all stakeholders. If you are passionate about data analytics, problem-solving, and making a real impact in the supply chain industry, FourKites offers a dynamic and inclusive work environment where you can grow and contribute to meaningful projects. [Omit if not present] **Additional Company Details:** FourKites is known for its commitment to employee well-being, offering benefits such as medical coverage from day one, generous PTO days, home office setups, ongoing learning opportunities, and a supportive company culture that values work-life balance and personal development.,