About Us At KISAH, we’re redefining ethnicwear for the modern man — blending timeless craftsmanship with bold, contemporary silhouettes for today’s fashion-forward audience across weddings and festive occasions. 💼 Role Description • Plan, execute, and optimize Amazon advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display) for both Amazon IN, US & other international expansions. • Manage and scale campaigns using tools such as AMS, Helium 10, Amazon Pi. • Conduct in-depth keyword research, audience targeting, and A/B testing to improve campaign outcomes. • Track and analyze KPIs including ACoS, ROAS, CTR, and CVR, and provide actionable insights and optimizations. • Ensure product listings are fully optimized for Amazon SEO including backend search terms, titles, bullet points, and product descriptions. • Collaborate with content, creative, and category teams to ensure listing optimization aligns with ad strategy. • Develop and maintain an efficient budget and bidding strategy, ensuring maximized return on ad spend. • Stay updated on Amazon policy changes, SEO updates, new ad formats, beta tools, and marketplace trends. • Provide regular performance reporting and strategic recommendations to internal stakeholders. ✅ What You Bring • Master’s degree in Marketing, Technology, or a related field OR a Bachelor’s degree with strong relevant experience. • Minimum 3 years of eCommerce experience with a demonstrated track record in Amazon advertising. • Proven success in increasing eCommerce revenues via Amazon through both advertising and organic SEO strategies. • Expertise in Amazon SEO best practices including keyword optimization, listing structure, and content relevance. • Proficiency in AMS, Helium 10, Perpetua & Amazon Pi. • Excellent communication skills, with the ability to work across multiple departments. • Strong analytical and problem-solving skills, with proficiency in tools like Excel/Google Sheets. • Creative mindset with the ability to develop innovative advertising and SEO strategies. • Self motivated strong team player, comfortable working in a fast-paced, collaborative environment. • Experience in fashion, apparel, or lifestyle categories is a plus. 📩 Interested? Send your resume to: mrinmoy.brahma@kisah.in
About Us: Kisah is a fast-growing men’s fashion brand redefining occasion-wear for Next-Gen and Gen Z consumers. Born digital, Kisah is now scaling as an omnichannel brand with presence across e-commerce, D2C, offline retail, both in India and globally. Our edge lies in bold, unique, and fashion-forward designs that reflect the evolving tastes of young consumers—while staying simple, comfortable, and affordable. A profitable business backed by strong VCs and Investors, Kisah has been recognized among Kolkata’s most promising companies by TiE and featured in Vogue’s “Top 10 Indian Brands” in menswear. Join us in building the future of celebration-wear. About the Role We are looking for a dynamic and growth-driven Head to lead and scale our Direct-to-Consumer business. This role will be responsible for building a best-in-class online brand experience across our website and future D2C channels, driving customer acquisition, conversion, retention, and delivering revenue and profitability goals. Key Responsibilities: Own the P&L for the D2C channel (Brand Website & D2C-led initiatives) Lead digital strategy across web experience, SEO/SEM, performance marketing, CRM, and customer journey optimization Oversee operations, logistics, customer service, and tech stack integrations Drive growth marketing campaigns and funnel improvements across paid, organic, and owned media Partner with tech, content, and design teams to deliver a high-converting and brand-aligned web experience Analyze data and customer insights to continuously optimize conversion rates, repeat purchases, and CLTV Define and deliver KPIs across traffic, CAC, AOV, Retention, Revenue & Profitability Manage agencies and partners for performance marketing, UX/UI, analytics, etc. Work closely with Merchandising and Inventory teams to align supply and demand planning Reporting This position will report to the Co-Founder and Chief Business Officer Qualifications : 6+ years of experience in D2C, digital marketing, or e-commerce; preferably in a fashion/lifestyle brand Proven success in scaling D2C revenue and improving unit economics Strong analytical skills, familiarity with tools like GA, Shopify, CRM, Meta/Google Ads Understanding of customer journeys, retention, and e-commerce CX best practices Team player with leadership experience and entrepreneurial mindset Good to have: Experience with Increff, Shopify, WebEngage, ClickPost or similar tools Knowledge of creative testing, CRO tools, and user research
About Us: Kisah is a fast-growing men’s fashion brand redefining occasion-wear for Next-Gen and Gen Z consumers. Born digital, Kisah is now scaling as an omnichannel brand with presence across e-commerce, D2C, offline retail, both in India and globally. Our edge lies in bold, unique, and fashion-forward designs that reflect the evolving tastes of young consumers—while staying simple, comfortable, and affordable. A profitable business backed by strong VCs and Investors, Kisah has been recognized among Kolkata’s most promising companies by TiE and featured in Vogue’s “Top 10 Indian Brands” in menswear. Join us in building the future of celebration-wear. About the Role: We’re looking for an operations ninja to lead our end-to-end customer experience and last-mile logistics for a fast-growing D2C fashion brand. You'll be the glue between the brand promise and actual delivery – ensuring every customer interaction is smooth, fast, and delightful. Key Responsibilities: Lead post-purchase customer journey: from order confirmation to delivery and returns Manage courier relationships to drive delivery SLAs, performance, and cost efficiency Solve real-time issues around delivery delays, RTOs, cancellations, escalations Own returns, exchange and refunds processes & logistics and ensure seamless experience Drive CSAT/NPS metrics by improving processes and response times Collaborate with warehouse, tech, and customer care teams for issue resolution Analyse ops data and build dashboards to track performance and reduce leakages Manage end-to-end logistics operations, ensuring on-time deliveries and efficient courier partner management. Drive reduction in RTOs, returns, and NDRs through proactive customer calling, order verification, and resolution processes. Monitor and optimize shipping performance across multiple courier partners. Track, analyze, and improve post-purchase experience metrics (delivery TAT, NDR resolution, returns processing). Collaborate with customer support, warehouse, and tech teams for smooth operations. Implement and leverage tools like ClickPost, ShipDelight, Shiprocket, Shopify etc. to drive efficiency. What We’re Looking For: Prior experience in D2C/e-commerce operations Strong grip on logistics and customer experience processes Process thinker with analytical mindset Hands-on, fast, and solution-oriented Familiarity with tools like Freshdesk, Shopify, Excel, and dashboards Why Join Us? High-growth brand, fast-paced culture Opportunity to shape customer experience for thousands Ownership from Day 1